Emergency help

What do you do when there is an emergency? Who do you contact for help? This is a listing of some organisations to connect you with help when you need it.

In an emergency call 111

The New Zealand Fire Service, Ambulance Services and the New Zealand Police all respond to this number. Visit the emergency services 111 website.

The service was first introduced in Masterton and Carterton on 29 September 1958 as a trial, and began in Christchurch in 1964.

Earthquake assistance

If you need emergency repairs following earthquake damage call 0800 326 242 (0800 DAMAGE). For more information visit the Earthquake Commission website. More useful links can be found on our Earthquake recovery page.

Emergency services

New Zealand Fire Service
Official site providing information about the organisation, its people, role and equipment, plus latest news, recruitment, building requirements
New Zealand Police
New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety. Police provide services 24 hours a day, 365 days a year, operating from more than 400 community-based police stations.
St John New Zealand
St John provides communities with emergency and non-emergency ambulance services, emergency care and first aid at public events and first aid training

See also:

Fire brigades
Listing of local fire brigade details from CINCH, Community Information Christchurch

Civil Defence

Civil Defence
The Ministry of Civil Defence and Emergency Management aims to make New Zealand and its communities resilient to hazards and disasters.
Canterbury Civil Defence Emergency Management Group
The Canterbury CDEM Group is a partnership of local authorities, emergency services and other organisations tasked with providing effective and comprehensive management of major hazards and their consequences anywhere in Canterbury.

Non-emergency contact - call 105

You can use the police non-emergency number, 105, to report:

  • Theft in a public place
  • Theft from a car
  • Intentional property damage
  • Shoplifting
  • Lost property

Safe TXT

If you are hitch-hiking, walking home or using a taxi late at night, you can register your whereabouts on a central database via text message and in the unlikely event that you go missing, the police can access the information you recorded.

Important Note

This service is in not a replacement for calling 111 if people are in danger or feeling threatened. The messages are not monitored and will only be accessed following a formal approach from the police.

Community support and helplines

LifeLine provides free, professional and confidential telephone counselling services and professional ‘Face to Face’ counselling (by appointment) with payment on a sliding scale.
Christchurch Women’s Refuge
Creates safe places and offers support for helping survivors of family violence.
Community support and social agencies
Internet gateway’s list of community support web sites
Neighbourhood watch programmes
Listing of local programmes from CINCH, Community Information Christchurch

Aid agencies

Red Cross New Zealand
The International Red Cross and Red Crescent Movement is the largest humanitarian network in the world. New Zealand Red Cross runs overseas and local programmes. Local programmes include volunteers delivering meals on wheels, community outreach and support, community transport and much more.
Aid and aid agencies
Internet gateway’s list of aid agency web sites.
Salvation Army
Offers a wide range of emergency and community support.
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