Our friendly FingerTip Team is available 9am to 5pm Monday to Friday, and 10am to 2pm on Saturday and Sunday to answer your library questions and help you to access our online resources. Call 03 941 7923 or live chat at Live Online.
Enjoy the books, DVDs, and magazines you have on loan. Your issues have been extended through to 9 May, so don't worry about overdues or fines. You don't need to renew anything you have borrowed either. There are also no fines being added to library items from Sunday 22 March to Saturday 9 May.
Information for library customers
- Your issues will be extended, so don't worry about overdues or fines.
- Please don't return your books and items to the library. All returns bins will be closed.
- Visit our website for the latest library information.
- Explore a range of library resources you can access from home.
- Contact us by phone, through our website, or social media.
- Free wifi is still available outside libraries (except Tūranga and Shirley Library).
For all information about COVID-19 visit covid19.govt.nz
For information about Council services, facilities and events visit ccc.govt.nz
Are you closing all libraries?
The health and wellbeing of our community and staff is our priority, along with supporting the city to function. So to support the Government’s efforts to fight Covid-19, we are closing all our Council facilities from 4pm Saturday 21 March 2020.
While there is no sign of community transmission in Christchurch, as other towns and cities see more cases we want to move early to limit the spread of the virus in our community by closing facilities where people gather.
The facilities will remain closed until further notice.
Will I have access to books while the libraries are closed?
Unfortunately we cannot provide access to our print collections during the closure period. We encourage to use our online services available through the library website. If you are having problems accessing our digital service please contact the Fingertip Library.
What happens if I have items on loan?
Loan periods for items will be extended with unlimited renewals. Any holds on items will be suspended.
Will I be fined if I can’t return my items by the due date?
We will be waiving all fines for library items during the closure period.
Can I still access the digital services?
You will still be able to access our online services 24/7 through our library website.
What do I do if I want to return an item during the closure period?
Please retain your items at this time. We will advise shortly via our library website if we open a drop-off point at one of our libraries.
Can I sign up to a library membership online during the closure period?
Yes you are able to sign up for a library membership online. This will allow you to access our digital online services.
I had an event booked at one of your libraries. Will this still be able to go ahead?
All events are cancelled due to facility closures. We will be in touch with you to discuss your booking further. We will talk to you about postponement or refund options.
Will the Fingertip Library Call Centre stay open?
Yes. Our friendly FingerTip Team is available 9 to 5 Mon-Fri and 10-2 Sat-Sun to answer your library questions and help you to access our online resources. Call 03 941 7923 or live chat at christchurchcitylibraries.com/LiveOnline
I normally have items delivered to me from your library. Will I still be able to access this service?
We will be stopping our delivery services during the closure period for the health and safety of our staff and customers.
Will the libraries used by schools e.g Upper Riccarton and Akaroa libraries be closed?
All libraries will be closed until further notice.
What do I do if I have research queries?
You can contact our Fingertip Library Call Centre who may be able to assist you.
Get information and advice about COVID-19
For all health advice on COVID-19, and information on when to call Healthline, visit the Ministry of Health website
The Government has created an online portal where you can access up to date COVID-19 information across a range of agencies, including links to financial support for businesses and self-employed.
Christchurch City Council response to COVID-19
For information on the impact Coronavirus is having locally visit Newsline.
Closure news - Saturday 21 March 2020
The health and wellbeing of our community and staff is our highest priority, along with supporting our city to continue to function in these challenging times.
So to support the Government’s efforts to fight COVID-19, we are closing all our Council facilities from 4pm today (Saturday 21 March).
This includes libraries, pools and recreation centres, service centres, community facilities, the Christchurch Art Gallery and all our visitor’s centres in gardens and regional parks.
Although there are still only two cases in Canterbury, in light of the Prime Minister’s address to the nation and the increase in cases around the country, we have made key decisions about our services, we want to move early to limit the spread of the virus in our communities by closing facilities where people gather.
We have been in daily contact with the Canterbury Medical Officer of Health about how we can support efforts to fight COVID-19. The initial advice was that we should keep our facilities open as long as possible because they help create a sense of normalcy in people’s lives.
Yesterday, we announced we were keeping facilities open but operating them at reduced capacity so that we could ensure users could stay at a safe distance from each other.
In light of the Prime Minister’s address to the nation and the increase in COVID-19 cases being reported around the country, we have again consulted with the Medical Officer of Health, and have decided this is the right time to close our facilities.
This is not a decision we have taken lightly but it is a sensible precaution to take in this fast-evolving pandemic.