How do I place a hold on library items?

There are three ways of placing a hold:

  1. Phone us and we can place a hold for you.
  2. You can place a hold online with your library card number and a Password / PIN
  3. Ask us at the desk when you're in the library.

Holds charges

This includes holds that are placed manually by library staff and those placed by library customers using their library account. It also includes the express hold service.

  • Adult $2
  • Youth - Free
  • Concession - Free

The charge is applied when the customer collects the item on hold from the library. No charge applies if the item cannot be supplied or the item is not collected.

N.B. Holds may not be placed on items in the library's Bestseller collection

Collecting holds

How do I find out whether my hold is available?

If we have your email address on your record, we will send you an email to let you know that your hold is waiting for you. If we don’t have an email address for you, we will send you a letter. You can also contact us to check the status of your hold.

How long are holds available for?

Holds are kept for you for 9 days from the date the hold becomes available for you. If you don’t want an item you have requested to become available when you’re unable to pick it up (eg when you are on holiday), you can suspend the hold. Suspending a hold retains your place in the queue until you’re ready to resume borrowing.

Reserves / holds of eBooks and eAudiobooks