FAQ

• Can I download OverDrive (Libby App) eAudiobooks in MP3 format?

  On November 13, 2024, OverDrive retired the MP3 audiobook format from OverDrive library websites and ended support for OverDrive's desktop apps for Windows and Mac (which only worked with MP3 audiobooks).

  You can listen to audiobooks using the following options:

  • In Libby (available for Android, iOS, or Amazon Fire devices or at libbyapp.com in a web browser)
  • On your library's OverDrive website using the Listen now in browser option

• Why I am seeing recommendations for blog posts and online resources when I search the catalogue?

  BiblioCommons has a feature called Content Promotions. It means when you do a search in the catalogue, you might get some recommended eResources, blog posts, lists or events.

  For example, I searched for "New Zealand”, I got two items then a link to a page on Aotearoa New Zealand. 

  

   Further down the page. I get links to CINCH Community Information Christchurch, and a blog post about a New Zealand book. 

  

  If you click on the Why am I seeing this? text, the disclaimer explains:

  You are seeing content created by Christchurch City Libraries Ngā Kete Wānanga o Ōtautahi because it is related to items returned in search results, to your search terms, or has been specifically chosen to be featured by the library. This feature does not track your personal searching activity or use your library account information to determine what content to display. 

  

• Linked accounts on the Library App

  It can be hard work if you have to manage other people's library cards as well as your own. You can use the Library App to easily borrow and place holds for more than one library account. 

  The Library allows you to add multiple accounts, making it easy to manage individual accounts within the app. Find out how this feature works and get started setting up more than one account on your Android or iOS device.

  This is useful if:

  • You are looking after the library cards of your children and borrowing books for them;
  • You borrow books for elderly relatives, or people in your care.

  Christchurch City Libraries App

  Download from:

  

  Android devices - Google Play Store

  

  iOs devices - App Store

  Adding extra accounts

  You can link to additional accounts by navigating to the My Details menu and selecting Linked Accounts. 

  To add a new linked account, select + Add in the top-right corner of the screen. Then enter the barcode and PIN for the account you wish to link. Once entered, selecting Link will complete the process.

  Alternatively, you can choose Scan Membership Card, which uses your device’s camera to scan the library barcode. This provides a quicker option and removes the need to manually enter the borrower number.

  Selecting Linked Accounts again will display all linked accounts. You can also remove linked accounts if needed.