Assistance in using the library

If you have trouble getting around we can support your visits to your local library where there is a lot to discover and enjoy in the company of others. We offer increasingly accessible library buildings spread across the city and Banks Peninsula. If it is not possible for you to visit the library, there are other ways that the library can be part of your life such as the mobile library service.

Able assistance

Explore the library of your choice with a staff member who will welcome and support you and your friends to:

  • Find your way around the library;
  • Select material of interest to you;
  • Discover new products and services.

Enable a support person of your choice to become a confident library user. They will then be able to help select materials that you’ll enjoy, and help you learn how to use new formats.

Liaise with an organisation delivering support services to you to see if they can broaden the range of services offered to include the library.

Membership concessions

You may be eligible for concessions for

  • Borrowing books, magazines, talking books, videos, tapes, DVDs and CDs from the general collection free of charge;
  • Borrowing most items for up to six weeks;
  • Placing holds on items free of charge.

Popular resources in our libraries

Captioned DVDs

A list of DVDs that include captions for the hearing impaired.
Find captioned DVDs.

Large print books

Find fiction and non–fiction books in large print.


An easy–to–use audio player provided by the library and ready loaded with up to 80 hours of listening. It can fit in your pocket and go anywhere with you.
Find Playaways.
Learn more about Playaway.

Talking books

Fiction and non–fiction items recorded on a variety of other formats e.g. tape or CD.
Find talking books.

Popular resources available online

Downloadable eBooks and eAudiobooks

We subscribe to free eBook and eAudiobook collections that you can download from home and use on your computer, mobile device or most ereaders.
Find eBooks or eAudiobooks.
Learn more about library eBooks.


As well as eBooks and eAudiobooks our eResources offer access to your favourite daily newspapers from around the world, hundreds of eMagazines to download and keep, streaming music and more. 
Find our eResources.
Learn more about using eResources.

Digital Library

Our digital library provides a huge range of resources and services you can trust – you can find out what new materials have arrived in the library and place a hold on items that you want to borrow; you can also search the internet free of charge.

Visually impaired customers may be pleased to know that our website is compatible with assistive technology like JAWS. Library computers also have a range of accessibility tools for you to use.

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