We will email you 3 days before an item is due, and:
- We will send you an email 7 and 21 days after the item/s due date
- We will send you an email 7 days after a bill of $2 or more is owed in charges
- We will email you 7 days after a bill is created if the amount owing is $2 or more
- If the amount owing is $20 or more, and we have your mobile phone number, we will also text you 14 days after the charge is incurred
- We will post you an invoice 28 days after a bill is created, if the amount owing is $20 or more
- If the amount owing is $25 or more, and we have your mobile phone number, we will also text you 35 days after the charge is incurred
- Any outstanding bills will be sent to debt collection 49 days after a bill is created, if the amount owing is $25 or more. At this time, the cost of sending the bill to debt collection will be added to the bill.
Blocked cards
A blocked or barred card means you won’t be able to borrow items, place holds, or use eResources. It will be blocked until the overdue items are returned and any charges are paid.
Your library card will be blocked if:
- Some of your items were returned 28 days or more overdue. When you returned the items, the system automatically reversed the charges. However, the bar needs to be removed manually by a library staff member.
- You have some items that are 28 days or more overdue.
- You owe $30 or more in unpaid charges.
- You owe any unpaid charges for 21 days or longer.
- Your card has not been used for some years.
- Your contact details are no longer correct or are incomplete and we are unable to contact you.
Contact us
If you have any queries about any unpaid bills, please phone the library at 941-7923.