eAudiobooks FAQs

• I'm missing parts of a Libby downloaded book, audiobook or magazine

  If you're missing parts (chapters, pages, minutes, etc.) of a downloaded book, audiobook, or magazine, delete and re-download it.

  Steps for audiobooks and books

  1. Tap Shelf .
  2. Tap Loans at the top of the screen.
  3. Tap , then Remove Download.
  4. Wait for two minutes, then completely close the app:
     • On Android devices: Open your recently used apps list, find the Libby app, and swipe to close it.
     • On iOS devices: Close the Libby app by swiping up from the app switcher on your iPhone or iPad.
  5. Reopen the app.
  6. Go to your Shelf , then tap  next to the title. This will download a fresh copy.

   

  Steps for magazines

  1. Tap Shelf .
  2. Tap  next to the magazine's name.
  3. Tap Remove Download.
  4. Wait for two minutes, then completely close the app:
     • On Android devices: Open your recently used apps list, find the Libby app, and swipe to close it.
     • On iOS devices: Close the Libby app by swiping up from the app switcher on your iPhone or iPad.
  5. Reopen the app.
  6. Go to your Shelf , tap  next to the magazine, then Download.

  If re-downloading the title doesn't resolve the issue, consider reporting it to the Libby Support team.

• Can I download OverDrive audiobooks in MP3 Format?

  OverDrive is removing the MP3 audiobook format from our OverDrive website on November 13 2024. At the same time support for OverDrive's legacy desktop app for Windows and MAC is ending too.

  OverDrive’s legacy desktop app for Windows and Mac was required for downloading MP3 audiobooks. This app has not been available to install since February 2022. As a result, this has caused confusion for customers who tried download the MP3 audiobook format but couldn't install the necessary software. 

  After this change, you can listen to audiobooks using the following options:

  • Stream on a computer using the “Listen now in browser” format on our OverDrive website
  • Stream on a computer using libbyapp.com
  • Download for offline listening using Libby on a supported Android, iOS, or Amazon Fire device. Here's some tips for switching to Libby from OverDrive.

• What do I need to use BorrowBox?

  To get started all you will need is an internet connection, your email address and library card number and password/PIN

  The  BorrowBox apps allow mobile device users to download eBooks and eAudiobooks directly onto their smart device. For users without a compatible  BorrowBox device - you can download eAudiobooks directly to your computer.

• Do I need to download software to download a BorrowBox eAudiobook?

  No, to download an eAudiobook to your desktop you only require a media manager or media device that is MP3 compatible. Most computers already have these installed. For example most Windows computers have Windows Media Player or VLC player and Mac computers will have iTunes.

  For downloading and listening on smartphones and tablets you will need the BorrowBox mobile app. These apps are available in iOS (Apple) from the App Store and Android from Google Play.

  • App Store - BorrowBox
  • Google Play - BorrowBox

• Do all BorrowBox eAudiobooks download at the same speed?

  The speed of your download depends on your own internet connection and the size of the eAudiobook. If you are using a dial-up connection or have selected a large eAudiobook to download, you may want to use the option of downloading in parts.