eAudiobooks FAQs

• How does suspending a hold work in OverDrive/Libby?

  Not ready when your hold becomes available? No worries—Libby lets you suspend your hold, opens a new window. This means you keep your place in line, but the book goes to the next person. This is perfect if you’re overwhelmed with current reads or just not in the mood for that genre right now.

  🌟 Pro-tip: If you do nothing when your hold becomes available, your hold will be suspended automatically for you once as a courtesy. Holds will lapse if they're suspended for 365 days in a row.

  Suspended holds no longer unsuspend automatically, so you’ll need to manually unsuspend them when you’re ready to read.

  How do I unsuspend a hold when I’m ready to read?
  

  , opens a new window

  To do that, go to your Shelf, tap Holds at the top of the screen, tap Unsuspend, then Unsuspend Hold. If you forget to unsuspend a hold for a whole year (365 days), Libby will cancel it for you.

  After unsuspending your hold, it will be delivered when you reach the top of the wait list.

  Do you still have questions? Here's a guide to Everything you need to know about holds in OverDrive / Libby

• How do I sign into AWA in OverDrive and Libby?

  AWA is our new shared digital collection with Selwyn Libraries. Christchurch City Customers who are already signed into the Libby App or our classic OverDrive site are all set.  They will see the collection has changed its name to AWA and will enjoy greater choice and access in this shared collection.

  If you are signing into the Libby App for the first time follow the prompts to find your library.

  A search for Christchurch City Libraries will guide you to our AWA collection. 

   

   

  

  Select Christchurch City Libraries from the AWA dropdown and sign in with your Library card and PIN or password

  

  If you are new to our classic OverDrive site click sign in and select the Christchurch City Libraries option from the AWA dropdown to sign in with your Library card and PIN or password

  

• AWA - New shared digital collection

  Read the news item about AWA

  How can people log into the new service?
  The transition will be as seamless as possible for library customers. Our Christchurch City Libraries customers who are already signed into the Libby App or our classic OverDrive site won’t need to do anything. On the 1 July, our Go Live date, they will see the collection has changed its name to AWA.

  New Libby customers will follow the prompts to find their library. A search for Christchurch City Libraries will guide them to the AWA collection. Then they select Christchurch City Libraries from the AWA dropdown and sign in with their Library card. New customers to, or existing customers who've signed out of, our classic OverDrive site will also select the Christchurch City Libraries option from the AWA dropdown to sign in with their Library card.

  Why won’t Christchurch residents get the same increase in access to content as Selwyn?
  Due to the difference in population size the Selwyn Libraries initial base collection will be less than Christchurch’s initial base collection.

  Won’t this result in more competition/longer wait time for popular titles?
  Current selection and purchasing criteria is based on availability and customer demand; this will not change with the shared collection.

  Why are we doing this?
  Library users will have more choice due to a richer variety of content, particularly newer and more popular items. The collaboration will help to build relationships between the two organisations, encouraging sharing of ideas and learning for the enhancement of services for all library members. 

  How much is this going to cost?
  The costs are within existing budgets.

  How are you able to provide this service without it costing more?
  The new service delivers better value for money through a growth in the user base and in expected collection turnover. 

  Is this a permanent arrangement?
  This is a trial partnership lasting for a two-year period, from 1 July 2025. Over that timeframe both Selwyn Libraries and Christchurch City Libraries will conduct regular monitoring of data and usage. Parties will meet twice per annum to review the past period and forward plan. Prior to June 2027, we will review the success of the collaboration. 

  Why aren’t other Canterbury councils included?
  If the digital access partnership is successful, other opportunities to collaborate may be considered, such as programming and events, developing shared staff professional development, or expanding the arrangement to include the other Canterbury councils.

• Can I download OverDrive (Libby App) eAudiobooks in MP3 format?

  On November 13, 2024, OverDrive retired the MP3 audiobook format from OverDrive library websites and ended support for OverDrive's desktop apps for Windows and Mac (which only worked with MP3 audiobooks).

  You can listen to audiobooks using the following options:

  • In Libby (available for Android, iOS, or Amazon Fire devices or at libbyapp.com in a web browser)
  • On your library's OverDrive website using the Listen now in browser option

• I'm missing parts of a Libby downloaded book, audiobook or magazine

  If you're missing parts (chapters, pages, minutes, etc.) of a downloaded book, audiobook, or magazine, delete and re-download it.

  Steps for audiobooks and books

  1. Tap Shelf .
  2. Tap Loans at the top of the screen.
  3. Tap , then Remove Download.
  4. Wait for two minutes, then completely close the app:
     • On Android devices: Open your recently used apps list, find the Libby app, and swipe to close it.
     • On iOS devices: Close the Libby app by swiping up from the app switcher on your iPhone or iPad.
  5. Reopen the app.
  6. Go to your Shelf , then tap  next to the title. This will download a fresh copy.

   

  Steps for magazines

  1. Tap Shelf .
  2. Tap  next to the magazine's name.
  3. Tap Remove Download.
  4. Wait for two minutes, then completely close the app:
     • On Android devices: Open your recently used apps list, find the Libby app, and swipe to close it.
     • On iOS devices: Close the Libby app by swiping up from the app switcher on your iPhone or iPad.
  5. Reopen the app.
  6. Go to your Shelf , tap  next to the magazine, then Download.

  If re-downloading the title doesn't resolve the issue, consider reporting it to the Libby Support team.