Contact Us

Phone us

When you can't come in to one of our libraries you can contact us by phone: we are available to take your call on +64 3 941 7923 between the following hours:

  • Monday to Friday: 8am to 8pm
  • Saturday and Sunday: 9am to 5pm

Welcome to the Library

All calls made to our libraries go directly to the dedicated telephone service staffed by an experienced team of librarians. We are available to check and update your account, place holds, and answer questions about library services. We search the library collections and other information resources, and answer general enquiries.

We accept phone payments using Visa or MasterCard.

Learning Centres

Our Learning Centres are open Monday to Friday 9am - 5pm and available to take your enquiries and bookings on +64 3 941 5140.

Talk to us online

Online help

LiveOnlineLiveOnline is an interactive chat session with a librarian live over the Internet. Get answers to your questions, get help using e-resources and more.
LiveOnline operates from 9am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday.

Online homework help

AnyQuestions.co.nzAnyQuestions offers free online homework help to New Zealand school students. Log in from 1pm to 6pm weekdays during the school year to chat online with a librarian about a schoolwork question.

Contact us by email or social media

Email: library@ccc.govt.nz.

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Make a suggestion, request or ask a question

Use one of our online forms to contact us to:

Help us keep in touch with you

If you have an email address we will contact you about holds and overdue items by email in the first instance. You will also receive our occasional customer email newsletters.

You can change your details online, including address, email, phone and cell phone numbers, or let us by know by email or phone.

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