Request technical help If you're having trouble with library technology such as LiveOnline or one of our eResources please fill in the form below and we will try to help you. * indicates a required field.Your name * Required First Last How would you like us to contact you? * RequiredWe will need to contact you to discuss and answer your question.PhoneEmailDaytime phone number * RequiredBest time to callYour email address * Required Tell us about the problemDate the issue occurred - must be dd/mm/yyyy format * Required Problem was encountered when using: * Required LiveOnline Library Catalogue E-resources Library WiFi Library computer Other (please detail below) Time the issue occurred * RequiredWhat error occurred or what message was displayed. * RequiredPlease provide as much information as possible. Copy and paste in error message(s) if you can.Attach a screenshot File uploadIf you can upload screenshots of the error they can be very helpful.Accepted file types: jpg, gif, png.Allowed file extensions - jpg gif png. OtherTell us about your computer or devicePlease do you best to answer all of these even if you're not certain.What type of computer or device were you using? * RequiredPC, Mac, tablet, iPhone etcWhat internet browser or app were you using? * RequiredInternet Explorer, Chrome, Overdrive app etc.What version browser/app were you using?In your browser click Help, then About.What Internet Service Provider (ISP) were you using? * RequiredThis may be your home or work provider, your mobile or a WiFi location.Are you on a network? * RequiredYesNoWhose network are you on?This may be your workplace.What internet security programs are installed on your device? * Requirede.g. AVG, Norton's Personal Firewall, Black Ice Defender, Tiny Personal Firewall, ZoneAlarm, NeoWatch, HackerWacker, Sygate Personal Firewall. Can you tell me more about this webform submission?The contents of this webform are sent to library staff via email. We recommend that you do not submit confidential information (like your library card number, passwords or credit card information). If you need to share confidential information with library staff, we suggest that you use other channels of communication, such as the telephone.Visit our Privacy Statement, opens in a new window to learn more about how your personal information is handled and protected.This information will be submitted via email. Learn More.