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Request technical help

If you're having trouble with library technology such as LiveOnline or one of our eResources please fill in the form below and we will try to help you.

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Date the issue occurred*

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Problem was encountered when using:*

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What error occurred or what message was displayed.*

Please provide as much information as possible. Copy and paste in error message(s) if you can.

Attach a screenshot

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Tell us about your computer or device

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What type of computer or device were you using?*

PC, Mac, tablet, iPhone etc

What internet browser or app were you using?*

Internet Explorer, Chrome, Overdrive app etc.

What version browser/app were you using?

In your browser click Help, then About.

What Internet Service Provider (ISP) were you using?*

This may be your home or work provider, your mobile or a WiFi location.

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Whose network are you on?

This may be your workplace.

What internet security programs are installed on your device?*

e.g. AVG, Norton's Personal Firewall, Black Ice Defender, Tiny Personal Firewall, ZoneAlarm, NeoWatch, HackerWacker, Sygate Personal Firewall.

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