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Request technical help

If you're having trouble with library technology such as LiveOnline or one of our eResources please fill in the form below and we will try to help you.

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Your name*

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How would you like us to contact you?*

We will need to contact you to discuss and answer your question.

Phone

Email

Daytime phone number*

Best time to call

Your email address*

Tell us about the problem

Date the issue occurred*

DD slash MM slash YYYY

Problem was encountered when using:*

LiveOnline

Library Catalogue

eResources

Library WiFi

Library computer

Other (please detail below)

Time the issue occurred*

What error occurred or what message was displayed.*

Please provide as much information as possible. Copy and paste in error message(s) if you can.

Attach a screenshot

If you can upload screenshots of the error they can be very helpful.

Accepted file types: jpg, gif, png, Max. file size: 30 MB.

Other

Tell us about your computer or device

Please do you best to answer all of these even if you're not certain.

What type of computer or device were you using?*

PC, Mac, tablet, iPhone etc

What internet browser or app were you using?*

Internet Explorer, Chrome, Overdrive app etc.

What version browser/app were you using?

In your browser click Help, then About.

What Internet Service Provider (ISP) were you using?*

This may be your home or work provider, your mobile or a WiFi location.

Are you on a network?*

Yes

No

Whose network are you on?

This may be your workplace.

What internet security programs are installed on your device?*

e.g. AVG, Norton's Personal Firewall, Black Ice Defender, Tiny Personal Firewall, ZoneAlarm, NeoWatch, HackerWacker, Sygate Personal Firewall.

Name

This field is for validation purposes and should be left unchanged.

Can you tell me more about this webform submission?

The contents of this webform are sent to library staff via email. We recommend that you do not submit confidential information (like your library card number, passwords or credit card information). If you need to share confidential information with library staff, we suggest that you use other channels of communication, such as the telephone.

Visit our Privacy Statement, opens in a new window, opens a new window to learn more about how your personal information is handled and protected.

This information will be submitted via email. .