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Request technical help

If you're having trouble with library technology such as LiveOnline or one of our eResources please fill in the form below and we will try to help you.

* indicates a required field

Your name * Required
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How would you like us to contact you? * Required
We will need to contact you to discuss and answer your question.
- Phone
- Email
Daytime phone number * Required
Best time to call
Your email address * Required
Tell us about the problem
Date the issue occurred - must be dd/mm/yyyy format * Required
Date Format: DD slash MM slash YYYY
Problem was encountered when using: * Required
- LiveOnline
- Library Catalogue
- eResources
- Library WiFi
- Library computer
- Other (please detail below)
Time the issue occurred * Required
What error occurred or what message was displayed. * Required
Please provide as much information as possible. Copy and paste in error message(s) if you can.
Attach a screenshot
If you can upload screenshots of the error they can be very helpful.
Accepted file types: jpg, gif, png.
Other
Tell us about your computer or device
Please do you best to answer all of these even if you're not certain.
What type of computer or device were you using? * Required
PC, Mac, tablet, iPhone etc
What internet browser or app were you using? * Required
Internet Explorer, Chrome, Overdrive app etc.
What version browser/app were you using?
In your browser click Help, then About.
What Internet Service Provider (ISP) were you using? * Required
This may be your home or work provider, your mobile or a WiFi location.
Are you on a network? * Required
- Yes
- No
Whose network are you on?
This may be your workplace.
What internet security programs are installed on your device? * Required
e.g. AVG, Norton's Personal Firewall, Black Ice Defender, Tiny Personal Firewall, ZoneAlarm, NeoWatch, HackerWacker, Sygate Personal Firewall.
Email
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The contents of this webform are sent to library staff via email. We recommend that you do not submit confidential information (like your library card number, passwords or credit card information). If you need to share confidential information with library staff, we suggest that you use other channels of communication, such as the telephone.

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This information will be submitted via email. .