Request technical help

If you're having trouble with library technology such as LiveOnline or one of our eResources please fill in the form below and we will try to help you.

"*" indicates required fields

Your name*
How would you like us to contact you?*
We will need to contact you to discuss and answer your question.

Tell us about the problem

DD slash MM slash YYYY
Problem was encountered when using:*
Please provide as much information as possible. Copy and paste in error message(s) if you can.
If you can upload screenshots of the error they can be very helpful.
Accepted file types: jpg, gif, png, Max. file size: 30 MB.

Tell us about your computer or device

Please do you best to answer all of these even if you're not certain.
PC, Mac, tablet, iPhone etc
Internet Explorer, Chrome, Overdrive app etc.
In your browser click Help, then About.
This may be your home or work provider, your mobile or a WiFi location.
Are you on a network?*
e.g. AVG, Norton's Personal Firewall, Black Ice Defender, Tiny Personal Firewall, ZoneAlarm, NeoWatch, HackerWacker, Sygate Personal Firewall.
If you require an alternate submission method, please contact us.
This field is for validation purposes and should be left unchanged.

This information will be submitted via email. .

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