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All libraries closed from 22 March due to COVID-19 (novel coronavirus)

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Fines and Fees
Interlibrary Loans
Lost items

General Questions
Fines and Fees
Interlibrary Loans
Lost items

COVID-19 (novel coronavirus) information

March 16, 2020

Latest information on how containment measures…
Changes to holds on OverDrive and Libby

March 4, 2020

Hold redelivery will allow users to suspend a…
Easter and Anzac Day opening hours 2020

February 28, 2020

Find out when we are open over Easter, and on…
Shirley Library and Service Centre closing for…

February 28, 2020

Shirley Library and Service Centre will be closed…
Share your photos for the Talanoa I Measina –…

December 27, 2019

We are collecting photos for the Talanoa I…

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General Questions

How do I create an account for the RBdigital Magazines? , collapsed

How do I get a library card for my child? , collapsed

What forms of identification are accepted to get a card? , collapsed

Who can borrow library eBooks? , collapsed

I lost my library card, what do I do? , collapsed

Where do I return my library items? , collapsed

How can I add a title to my Completed Shelf if the library doesn't have it? , collapsed

What do Store and Stack mean on the catalogue? , collapsed

What happens when I reserve a Wheelers eBook? , collapsed

Can I renew my eBook? , collapsed

How many days do I get to keep Wheelers eBooks? , collapsed

How many Wheelers titles am I allowed to borrow? , collapsed

If an OverDrive item I want is out can I place a hold? , collapsed

Can I return an Overdrive eBook / eAudiobook early? , collapsed

How long do we have access to an OverDrive title? , collapsed

How many OverDrive titles am I allowed out? , collapsed

How do I make a request? , collapsed

Can I pick up books for someone else if I have their library card? , collapsed

Which items cost money to borrow from the library? , collapsed

Where can I use my Christchurch City Libraries card? , collapsed

What items have I got on loan from the library? When are my library books due back? , collapsed

What do I do if I damage something I borrowed from the library? , collapsed

How many items can I borrow from the library? , collapsed

How many children's videos and DVDs can I borrow from the library? , collapsed

How long can I keep items from the library? , collapsed

How do I place a hold on library items? , collapsed

Can I transfer an item on my library card to someone else's library card? , collapsed

Can I take reference books home overnight? , collapsed

Can I request an item that the library doesn't have? , collapsed

Can I renew my interlibrary loan? , collapsed

Can I renew library items? , collapsed

Can I renew a Bestseller? , collapsed

Can I place a hold on items in the library's Bestseller collection? , collapsed

Can I let someone else use my library card? , collapsed

Can I issue my own library books? , collapsed

Fines and Fees

How much do I have to pay if I return an item late? , collapsed

How much does it cost to borrow Playaway? , collapsed

Can I pay my library fines over the phone? , collapsed

Interlibrary Loans

How do I request an interloan? , collapsed

Can I interloan eBooks? , collapsed

Can I cancel my request? , collapsed

I want to request multiple copies of a music score, can you help? , collapsed

Can I interloan articles? , collapsed

Can I interloan microfilmed copies of newspapers etc.? , collapsed

Can I interloan rare, theses or “reference only” items? , collapsed

Can I interloan Standards? , collapsed

Can I interloan things that are newly published? , collapsed

Can I interloan audiovisual items (CDs, DVDs, videos etc.)? , collapsed

Items that say “withdrawn” or “lost” on Christchurch City Libraries catalogue be interloaned? , collapsed

Items that are out on loan or “reference only” in Christchurch City Libraries? , collapsed

What if an item isn’t available in New Zealand? , collapsed

What if I need an item urgently? , collapsed

How many interloans can I request? , collapsed

What happens if I can’t pick up my interloan? , collapsed

Do interloans incur overdue charges? , collapsed

How do I renew my interloan? , collapsed

How long can I keep my interloan? , collapsed

How do I collect my interloan? , collapsed

How long will my interloan take to arrive? , collapsed

How much does an interloan cost? , collapsed

Who can request an interloan? , collapsed

What is interlibrary loan? , collapsed

Lost items

I lost an item, what do I do? , collapsed

I paid for a lost library book, but now I've found it. What should I do? , collapsed

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I want to ...

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