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Ready Reads (Click and Collect)
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General Questions
Ready Reads (Click and Collect)
Fees and Charges
Interlibrary Loans
Lost items
Overdues

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How to and FAQ

Borrowing FAQs

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Ready Reads (Click and Collect)

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Lost items

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General Questions

How do I get a library card for my child? , collapsed

What forms of identification are accepted to get a card? , collapsed

I lost my library card, what do I do? , collapsed

Which languages can I use on the self-issue kiosks? , collapsed

Where do I return my library items? , collapsed

How can I add a title to my Completed Shelf if the library doesn't have it? , collapsed

What does Store mean on the catalogue? , collapsed

Who can borrow library eBooks? , collapsed

What happens when I reserve a Wheelers eBook? , collapsed

Can I renew my eBook? , collapsed

How many days do I get to keep Wheelers eBooks? , collapsed

How many Wheelers titles am I allowed to borrow? , collapsed

If an OverDrive item I want is out can I place a hold? , collapsed

Can I return an Overdrive eBook / eAudiobook early? , collapsed

How long do we have access to an OverDrive title? , collapsed

How many OverDrive titles am I allowed out? , collapsed

How do I make a request? , collapsed

Can I pick up books for someone else if I have their library card? , collapsed

Which items cost money to borrow from the library? , collapsed

Where can I use my Christchurch City Libraries card? , collapsed

What items have I got on loan from the library? When are my library books due back? , collapsed

What do I do if I damage something I borrowed from the library? , collapsed

How many items can I borrow from the library? , collapsed

How many children's videos and DVDs can I borrow from the library? , collapsed

How long can I keep items from the library? , collapsed

How do I place a hold on library items? , collapsed

Can I transfer an item on my library card to someone else's library card? , collapsed

Can I take reference books home overnight? , collapsed

Can I request an item that the library doesn't have? , collapsed

Can I renew my interlibrary loan? , collapsed

Can I renew library items? , collapsed

Can I renew a Bestseller? , collapsed

Can I place a hold on items in the library's Bestseller collection? , collapsed

Can I let someone else use my library card? , collapsed

Can I issue my own library books? , collapsed

Ready Reads (Click and Collect)

Is this service available from all libraries? , collapsed

Can I borrow DVDs and audiobooks? , collapsed

Can I pick up my holds along with my Ready Reads selections? , collapsed

I would like to choose my own books, how can I do this? , collapsed

If I don’t like the books you’ve chosen, can I ask for different ones when I collect? , collapsed

Can someone else collect on my behalf? , collapsed

What happens if I can’t collect my order at the agreed time? , collapsed

Is there a charge for this service? , collapsed

How quickly will I get the books? , collapsed

I only have a temporary membership. Can I still use this service? , collapsed

I don’t have access to your website or an email. Can I use the service? , collapsed

How many books can I order each time? , collapsed

If I have reached the borrowing limit on my card, can I order a Ready Reads? , collapsed

Fees and Charges

No library fines , collapsed

How can I pay for my library charges? , collapsed

What happens if I owe money to the library? , collapsed

Viewing Charges Online , collapsed

How much does it cost to borrow Playaway? , collapsed

Can I pay my library charges over the phone? , collapsed

Interlibrary Loans

How do I request an interloan? , collapsed

Can I interloan eBooks? , collapsed

Can I cancel my request? , collapsed

I want to request multiple copies of a music score, can you help? , collapsed

Can I interloan articles? , collapsed

Can I interloan microfilmed copies of newspapers etc.? , collapsed

Can I interloan rare, theses or “reference only” items? , collapsed

Can I interloan Standards? , collapsed

Can I interloan things that are newly published? , collapsed

Can I interloan audiovisual items (CDs, DVDs, videos etc.)? , collapsed

Items that say “withdrawn” or “lost” on Christchurch City Libraries catalogue be interloaned? , collapsed

Items that are out on loan or “reference only” in Christchurch City Libraries? , collapsed

What if an item isn’t available in New Zealand? , collapsed

What if I need an item urgently? , collapsed

How many interloans can I request? , collapsed

What happens if I can’t pick up my interloan? , collapsed

How do I renew my interloan? , collapsed

How long can I keep my interloan? , collapsed

How do I collect my interloan? , collapsed

How long will my interloan take to arrive? , collapsed

How much does an interloan cost? , collapsed