I lost an item, what do I do?

If you think that you have lost an item that you have borrowed please contact us as soon as you can.


The charge made for a lost or damaged item is calculated from the item cost which is recorded on the library catalogue record and reflects the cost to the library of replacing or repairing the item. A processing fee of $21 per item is added to the lost item charge. This covers the time it takes to remove the damaged item from the catalogue, to check whether the item is still in print, to place an order, and then when the item arrives, process it to the required level, and update the catalogue; as well as the cost of processing the replacement item - labels, tags, stamp, and plasticating the cover if relevant.

Charges for the repair of damaged items will be set at actual cost recovery.