We will email you 3 days before an item is due, and:
- We will send you an email or letter 7 and 21 days after an item becomes overdue
- We will send you an email or letter 7 days after a bill of $2 or more is owed in charges
- If we have your cellphone number, we will text you 14 days after a bill is created if the amount owing reaches a certain level
- We will post you an invoice 21 days after a bill is created, if the amount owing is $20 or more
- Any outstanding bills will be sent to debt collection 42 days after a bill is created, and if the amount owing is over $25. At this time, the cost of sending the bill to debt collection will be added to the bill.
Blocked cards
A blocked or barred card means you won’t be able to borrow items, place holds, or use eResources. It will be blocked until the overdue items are returned and any charges are paid.
Your library card will be blocked if:
- Some of your items were returned 28 days or more overdue. When you returned the items, the system automatically reversed the charges. However, the bar needs to be removed manually by a library staff member.
- You have some items that are 28 days or more overdue.
- You owe $30 or more in unpaid charges.
- You owe any unpaid charges for 21 days or longer.
- Your card has not been used for some years.
- Your contact details are no longer correct or are incomplete and we are unable to contact you.Contact us
If you have any queries about any unpaid bills, please phone the library at 941-7923.
