Level 1 Library FAQs

Information on how libraries will be operating at Level 1

We’d like to thank all of our customers for their support over the past few months.  We’ve loved seeing you back in our libraries and we’re really excited that we’ll be able to work with you more closely again in Level 1. To help keep everyone well, we’re continuing with extra cleaning and encouraging good hygiene and ask that if you’re feeling unwell, you stay at home. In line with Government guidance, we’ll also continue with contact tracing for people visiting our facilities.

Council libraries will progressively resume most programmes and activities under alert level 1. Imagination Station at Tūranga will open again, and all venues will be available for booking. Extra cleaning and contact tracing will continue, and as with all Council facilities, if people are feeling unwell, they are asked to stay home.

Visiting the library

What do I need to know before I visit the library?

  • If you feel unwell, please stay at home. Our digital library is available for you to use 24/7.
  • Please maintain good hygiene like regularly washing your hands and coughing or sneezing into your elbow.
  • Contact tracing will still be in place.
  • Regular drop-in programmes will restart. Please check our event calendar for the latest information.

Are you still doing contact tracing?

You don’t have to sign into our libraries, but we display the COVID Tracing QR code so you can record your visit.

Will Imagination Station be open at Tūranga?

Yes. All services – play areas, classes and programmes - will resume to business as usual with measures like hand sanitiser, regular cleaning and contact tracing in place.    

Borrowing and returns FAQ

I’ve still got items at home that I borrowed before lockdown.  Am I going to get fined? 

We have waived fines on library items that would have been due between 22 March and 15 June. Returning items after 15 June may result in a fine.  If you’re worried that you may not be able to return your items in time, please get in touch with us on (03) 941 7923.

Are you waiving fines for items borrowed after libraries re-opened?

No. All new items issued in libraries from 15 May are subject to our usual loan periods and policies.

I had fines due for late/lost items before 22 March. Do I still have to pay them?

Yes.

How do I make payment for my hold, fine or other library charge?

You can make contactless payment at one of our self-serve kiosks in open libraries. For other payment options, please contact our FingerTip Library on (03) 941 7923.

I would prefer to not touch the library self-serve kiosks. Can library staff help me borrow books/pay fines etc.?

Yes, library staff will be able to assist with borrowing and payments.

Library services and facilities FAQ

Are you delivering books to rest homes?

We’re in touch with the rest homes we normally visit to check whether/when they’d like us to restart our delivery service.

Are the public computers available?

Yes.

Are you doing anything to clean the self-service kiosks?

Self-service kiosks will be cleaned regularly with proper equipment. Hand sanitiser will also be available at or near kiosks for customers to use before and after touching the screens.

Are the 3D printers and laser cutter available?

Yes. Our 3D printers and laser cutter are available for in-library use.  You are also able to order 3D prints of your own design.

Programme and Event FAQs

Will you be running programmes and events at Level 1?

Our libraries will progressively resume most programmes and activities under alert level 1. Imagination Station at Tūranga will open again, and all venues will be available for booking. Extra cleaning and contact tracing will continue, and as with all Council facilities, if people are feeling unwell, they are asked to stay home.

Will you be running Babytimes and Storytimes sessions at Level 1?

Our in-library Babytimes and Storytimes sessions will begin to recommence as we are confident we can do so safely.  Each library is different, so please check times and locations:

Are Justices of the Peace and Citizens Advice Bureau available?

Justices of the Peace and Citizen Advice Bureau sessions in libraries will begin to restart at Level 1.
Please check session times and locations:

Facilities

What do I need to know about booking community facilities in libraries?

  • All Council-run community centres are open under Alert Level 1.
  • It will be hirers’ responsibility to ensure everyone attending events in our community centres adhere to Level 1 requirements. This includes maintaining good hygiene practices such as washing down all surfaces before, and after, use and regular handwashing. Contact tracing measures will remain in place.
  • There will be no physical distancing measures in place.
  • Opening hours will return to what they were before the COVID-19 lockdown.

Get information and advice about COVID-19

For all health advice on COVID-19, and information on when to call Healthline, visit the Ministry of Health website

The Government has created an online portal where you can access up to date COVID-19 information across a range of agencies, including links to financial support for businesses and self-employed.

Christchurch City Council response to COVID-19

For information on the impact Coronavirus is having locally visit Newsline.