Customer Code of Conduct

Kia ora. Welcome to Christchurch City Libraries Ngā Kete Wānanga o Ōtautahi. We hope you enjoy your time here.

Your rights

You have a right to:

  • Service that is friendly and helpful
  • Be treated with respect
  • A safe and welcoming environment

Your responsibilities

When visiting the library

  • Respect the rights of others 
  • Treat library staff with courtesy
  • Treat other library users with courtesy
  • Treat library buildings and equipment with care

Our libraries are here for the enjoyment of everyone. We want to make sure all visitors have a pleasant experience. If you choose not to follow the code of conduct, we may ask you to leave.

Thanks for your help.

Code of Conduct: te reo Māori

Code of Conduct: information in community languages

See also: Terms of use for Christchurch City Council Online Services and Social Media Use.

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